5 keys to successful third-party customer service
Ben Walker | Jul 10, 2017
Regardless of your industry, your continued success depends on doing more than just satisfying your customers. It requires you to earn their repeat business and, ideally, convert them into advocates who encourage others to do the same.
So why would you entrust your customer interactions to a third-party vendor?
The short answer is to ensure each customer experiences the same degree of attention and quality of service every time he or she interacts with your brand. Involving a third-party vendor also ensures that customers can access this service quickly (and when they need it). Read the full article here [5 keys to successful third-party customer service].
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