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Online Transcription Services Frequent Questions

How does the 5-day free trial period work?

Transcription Outsourcing LLC's no-risk 5-day free trial allows 10 free transcriptions per day. There are no requirements to continue service if you are not satisfied. During this trial period, we will provide you with full transcription services, which among other services include, your corporate template, e-signature and a summary of your account. We are very confident that at the end of this trial, you’ll choose to continue our industry leading services.

How much do your services cost?

Our customers generally pay from 7 to 14 cents per line, depending on their unique situation. Setup is free and there are no hidden fees. There are no monthly minimums or fees. We charge per line based on a 65 character line. Electronic signatures, templates, and formatting are also free of charge. We also do not require a contract. You may pay by credit card or check.

How are the dictations submitted?

Transcription Outsourcing LLC’s dictations may be submitted by using our toll-free phone number, fully programmable into your phone system’s quick dial button. Just dial in your id number and start the dictation. You may also choose to use a digital recorder, if you so prefer, and automatically upload the information to us. We encourage you to use your 'canned phrases' or 'normals' - this will help simplify your dictation process.

How is the dictation processed?

As soon as we receive the dictation, your pre-assigned transcriptionist will complete the transcription. It is then edited for quality assurance by two experienced editors and then uploaded for your retrieval.

How do I retrieve my dictations?

Retrieving your dictations is made very simple by using Transcription Outsourcing LLC’s secure, HIPAA-Compliant, state-of-the-art, Microsoft-based, software. Just log in on our web site, type in your user id and password and you will be able to view all of your dictations. You then have a choice to edit and approve the dictations. Your dictation will then instantly be ready for printing on your letter-head, along with your digital signature. You may also download the files in any format, e.g. Microsoft Word.

Can I choose when I get my transcriptions back?

We offer turn-around-time (TAT) options of 4, 8,12, 24 or 48 hours. Standard TAT is 24 hours.

How secure are my transcriptions?

Through our secure software and transmission protocols, all interactions between your computer and our system are highly secure and protected by our secure FTP and 128 SSL File Encryption security systems. Our security protocol also includes network redundancy, VPN implementation and a secure firewall.

How is your customer service?

We pride ourselves in being a professional transcription service and helping our clients achieve their transcription needs is our mission. Whenever there are concerns or issues, call our well-trained representatives to assist, no request is too big or small.

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Transcription Outsourcing, LLC  |  1780 S. Bellaire St., Suite 330, Denver, CO 80222  |  © 2010 - 2012